Welcome to HEB. By accessing or using our website, purchasing products, or engaging our installation services, you agree to the following Terms and Conditions. Please read them carefully before using our services.

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1. General Information

We provides flooring products and related services including Tiles, Luxury Vinyl Plank (LVP), Laminate, and Engineered Hardwood. By purchasing from us or using our website, you agree to comply with these Terms.

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2. Products & Services

We strive to ensure that product information, images, and descriptions are accurate. However, variations in color, texture, and finish may occur due to:

• Differences in screen or monitor settings

• Natural variations in materials

• Manufacturing tolerances

We recommend reviewing physical samples before final purchase.

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3. Pricing & Payment

• All prices listed are in [Your Currency] and include applicable taxes unless otherwise stated.

• Prices are subject to change without notice.

• Full payment or an agreed deposit is required before delivery or installation.

• Accepted payment methods include [credit/debit cards, bank transfer, etc.].

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4. Orders & Availability

• Product availability is subject to stock levels.

• We reserve the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraudulent activity.

• If an order cannot be fulfilled, you will be notified and offered an alternative or refund.

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5. Delivery & Installation

• Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control.

• The customer is responsible for ensuring that the site is ready for delivery and installation.

• Installation areas must be clean, dry, and free from obstructions.

• Additional charges may apply for unforeseen site conditions or rescheduled installations.

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6. Returns & Cancellations

• Returns are accepted only for unopened, unused, and undamaged products within [X days] of delivery.

• A restocking fee may apply.

• Custom or special-order items are non-returnable.

• Installation services once started cannot be canceled.

Please contact elitehardwood@hotmail.com for all return requests.

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7. Warranty

• Manufacturer warranties apply to all products sold.

• Improper installation, water damage, or misuse will void the warranty.

• Installation warranty (if provided) covers workmanship only and excludes material defects.

Please review the manufacturer’s warranty details before purchase.

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8. Limitation of Liability

We are not liable for:

• Any indirect, incidental, or consequential damages arising from product use or installation

• Damage caused by improper maintenance or failure to follow care guidelines

Our total liability is limited to the purchase price of the product or service.

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9. Intellectual Property

All content, images, text, and logos on this website are the property of HEB and may not be reproduced without written permission.

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10. Governing Law

These Terms are governed by the laws of Thailand. Any disputes shall be resolved in the courts of Bangkok.

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11. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with the revised date.

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12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

[Your Company Name]
Email: elitehardwood@hotmail.com
Phone: (145) 05 662 8471-2
Address: No 5, soi prom sri 1 Sukhumvit 39 wattana, Bangkok 10110 – Thailand